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SHIPPING:

We ship all orders via USPS or UPS. Rates will depend upon shipment weight, destination(s), and time of year. Orders being sent to multiple addresses pay shipping on a per recipient basis (see below for more information). All orders originate from Kent, WA.

Please use the "Estimate Your Shipping" feature on the Shopping Cart Page for information on exact shipping charges and delivery estimates. (Items must be placed in cart for "Estimate Your Shipping" feature to work properly.) 

SHIPPING TO MULTIPLE ADDRESSES:

With Dilettante sending chocolate gifts to multiple recipients is simple. Simply download and complete our Gift Order Form by clicking the button below, then email it to us at orders@dilettante.com. After we receive your order, a customer service representative will call you to arrange secure payment over the phone.
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Email your completed order form to :  orders@dilettante.com

DELIVERY:

We ship every business day Monday through Friday. Items will ship within 1 business day from receipt of payment. Once your package ships, you will receive a Delivery Confirmation Email with your package tracking number. In the unlikely event your item does not ship within 1 day of completed payment we will communicate with you the status. You will be provided the option of a 100% refund of your purchase or the date your item will ship.

WARM WEATHER SHIPPING POLICY:
*Effective May - September for all perishable products

  • UPS 2-Day or Summer Shipping must be selected for perishable shipments to ensure items arrive without melting.

  • Orders are shipped with special packaging to keep the product(s) cool during shipping.

  • Please be available to receive package upon shipment. Packages left outside in warm areas are likely to suffer heat damage.

  • Orders ship Monday through Thursday.

  • This shipping policy applies to all products that contain chocolate.

MORE INFORMATION:
Many of our products are perishable in temperatures above 80°F and need special care when shipped in warm weather. Our heat-protective packaging (including ice packs) lasts for only 48 hours, so we must restrict the total delivery time. Orders placed after 11am Pacific Time Thursday through Sunday will be held for processing until the following Monday. Please note that orders are not processed on Weekends or Holidays as our transportation partners are closed on those days. When your order ships, you will receive a Shipping Confirmation Email with the shipping method and tracking number. Please use this information to estimate the delivery date.

REFUNDS & RETURNS:

We have done our best to accurately and faithfully describe this item and will stand behind it. We want you to be completely satisfied with your purchase. Please inspect your item carefully when you receive it. We offer a no hassle Guarantee. You can return your item for any reason within 14 days of receipt and upon return of the item we will promptly refund 100% of the purchase price less any shipping charges.