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Shipping policy

WARM WEATHER SHIPPING POLICY

*EFFECTIVE APRIL - OCTOBER FOR STATES WITH HIGH AVERAGE TEMPERATURES.

  • - This shipping policy applies to all products that contain chocolate, as they are perishable.

  • - During this time we are unable to ship to PO Boxes

  • - Warm Weather Shipping must be selected for perishable shipments to ensure items arrive without melting.

  • - Orders are shipped with special packaging to keep the product(s) cool during shipping.

  • - Please be available to receive the package upon shipment. Packages left outside in warm areas are likely to suffer heat damage.

  • - Orders ship Monday through Thursday.

    Orders placed after 11 a.m. Pacific Time Thursday through Sunday will be held for processing until the following Monday.

 

Many of our products are perishable in temperatures above 80°F and need special care when shipped in warm weather. Our heat-protective packaging (including ice packs) lasts for only 48 hours, so we must restrict the total delivery time. Please note that orders are not processed on Weekends or Holidays as our transportation partners are closed on those days. When your order ships, you will receive a Shipping Confirmation Email with the shipping method and tracking number. Please use this information to estimate the delivery date.

 

*Due to these precautions, we are unable to offer free shipping on orders over $150 at this time.*

 

SHIPPING

We ship all orders via USPS or Fed-Ex. Rates will depend upon shipment weight, destination(s), and time of year. Orders being sent to multiple addresses pay the shipping on a per-recipient basis (see below for more information). All orders originate from Edmonds, WA.

Please use the "Estimate Your Shipping" feature on the Shopping Cart Page for information on exact shipping charges and delivery estimates. During the cooler months, we offer free Standard US Shipping to a single address within the 48 contiguous United States on orders over $150.00. We are not able to offer free shipping while Warm Weather Shipping is in effect (Items must be placed in the cart for the "Estimate Your Shipping" feature to work properly.)



DELIVERY

Dilettante ships every business day Monday through Friday. Items will ship within three business days of receipt of payment. Once your package ships, you will receive a Delivery Confirmation Email with your package tracking number. In the unlikely event, your item does not ship within two days of completed payment, we will communicate with you the status. You will be provided the option of a 100% refund of your purchase or the date your item will ship.



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